Loading...

I'm Robert Wallis

IT Consultant with preference for IT Security and your professional Virtual Assistant for managing emails, make offers, satisfy customers, assist in traveling, write and blog, develop websites and manage social media channels.

Hello, I'm Robert Wallis

IT Consultant and Professional Virtual Assistant
profile
+49 1577 698 99 66
robert [at] wallis [.] li
www.wallis.li

My Skills

OS, Program and Coding Skills
MS Windows 3.11/NT4/95/98/ME/2000/XP/Vista/7/8/8.1/10 95%
MS Office 95/97/2000/XP/2003/2007/2010/2013/2016 85%
Linux (Puppy, Ubuntu, Fedora, openSUSE, Mandriva, Linux Mint) 50%
OpenOffice 4.1.x, LibreOffice 5.3.x 95%
Browser and Mail (Firefox, Thunderbird, Opera, Chrome) 85%
Anti Malware (ESET Smart Security, Desinfec’t, AdwCleaner) 90%
HTML, CSS 75%
WordPress 95%
More Skills
Webhosting 85%
Customer Support 90%
HEAT ITSM Ticket System 75%
Travel Agent, Flight Hacking 75%
Rollout Projects 90%
Copywriting, Blog/Travel Writing 80%
... 0%
... 0%

Past projects (self-employed)

March 2016 - December 2016

Deutsche Edelstahlwerke (Services) GmbH, Witten

IT Helpdesk Manager

Client: Deutsche Edelstahlwerke (Services) GmbH, Witten // Industry: Industrial production and processing of raw materials // Project duration: 9 months // Central IT helpdesk and single point of contact for over 2,000 users. Accepting 30-90 calls daily with all kinds of IT problems respective Windows Desktop, Microsoft Office 2010, Exchange 2010, production software, process control, SAP R16. Recording in a ticket system according to ITSM, prioritization, categorization and assignment of the tickets to the correct branch office, department and employees and tracking of the problem solving. Help with re-setting up network printers, setting up web meetings; distribution of problems to external service providers in the areas of web proxy, website (agency), DNS entries, e-mail gateway.

October 2015

DZ BANK, Karlsruhe

Rollout Technician

Client: DZ BANK, Karlsruhe // Industry: Banking sector // Project duration: 3 days // Dismantling of patches at a Siemens telephone system as well as in the floor distributors including checking and maintenance of the necessary patches, expansion of patch panels of the Siemens telephone system, uninstallation of telephone system, preparation for collection, removal of the CAP server and voice recording.

September - December 2015

Thomas Hoof Gruppe, Nordrhein-Westfalen

Telecommunications Specialist

Client: Thomas Hoof Gruppe, Nordrhein-Westfalen // Industries: Product development, food, forestry, agriculture and construction // Project duration: 4 months // Consultancy contract for the analysis of invoices, contract terms, possibilities for termination and cost optimization of the telecommunication infrastructure, thus internet connections (SDSL, fixed connections, VDSL, ADSL) and telephone connections, synonymous with the thought to switch from PMX and ISDN to VoIP. Obtaining offers, evaluate and elaborate overall solutions; discuss the possibilities with the company management. Partially also termination of contracts.

September 2015

Wacker Chemie AG, Stuttgart

Rollout Technician

Client: Wacker Chemie AG, Stuttgart // Industry: Chemicals // Project duration: 2 days // Relocation of a sales office within Stuttgart in a very sensitive environment. Dismantling the computer workstations and handing over to the forwarding company, supplying the associated cabling, transfer of the multifunction printers to Ricoh. Reconstruction of the relocated workstations according to customer requirements, construction of approx. 20 additional workstations with Wyse (thin client) terminals and monitors.

August 2015

Deutsche Apotheker- und Ärztebank eG

Rollout Technician

Client: Deutsche Apotheker- und Ärztebank eG // Industry: Banking sector // Project duration: 7 days // Testing and replacement of power cables in seven Apobank branches throughout Baden-Württemberg. Independent driving to the branches, checking the existing cables in conference rooms and the working places of the employees according to the IT service provider (cable description and production period) and, if necessary, replacing the cables. At the same time, the list of room numbers and user names had to be updated.

August 2015

ITERGO Informationstechnologie GmbH

Lifecycle-Rollout Technician

Client: ITERGO Informationstechnologie GmbH // Industry: IT service provider of an insurance group // Project duration: 1 day // Lifecycle-Rollout at ERGO Insurance in Stuttgart. Exchange of laptops, monitors and printers at the work places and offices of the users in one project day. Collection of the old equipment by the forwarding company.

May 2015

Aesculap AG (B.Braun AG), Tuttlingen

IMAC/D Technician

Client: Aesculap AG (B.Braun AG), Tuttlingen // Industry: Production of equipment and services for medicine // Project duration: 1 month // IMAC/D: Refurbishment and relocation of work places and leasing exchange of Lenovo PC clients and laptops (ThinkPad T440p) and EIZO and Samsung TFT monitors. Hardware test of old devices, disk wiping and storing.

March - April 2015

Unilever Productions GmbH, Heilbronn

Central Build HW/SW Technician

Client: Unilever Productions GmbH, Heilbronn // Industry: Food production // Project duration: 1 month // Employee in the Central Build in a hardware refresh rollout with over 700 devices. Staging respectively installation of Dell-Desktops for various branches of the customer. Configuration of Microsoft Office 2007/2010, Bitlocker, and VPN-software. Software distribution with SCCM (only execution of scripts and in case of faults deleting the machine number from the SCCM). Verification of the installed programs, inventory, packing and palettizing.

November 2014 - May 2015

Private Customer

Telecommunications Specialist

Client: Private Customer, Region Münster/Osnabrück and Warendorf // Industry: Private Customer // Reorganization of the telephone connection from POTS/ISDN/DSL 384 kBit/s (EWE TEL) to Internet via Satellite with Orbitcom (Astra Connect). Installation of the satellite dish, calibration, test of several VoIP providers and selection of the used codec in November/December 2014. In April/May 2015 registration of the telephone line as Annex J connection (resp. NGN or IP only) and recreation with DSL 2.300/584 kBit/s. Observation of the frequency spectrum and the connection stability resp. The synchronisation behaviour. Relocating the satellite compound to another customer near Warendorf, who is a dead duck getting DSL via TAL.

November 2014

Deutsche Apotheker- und Ärztebank eG

Rollout Technician

Client: Deutsche Apotheker- und Ärztebank eG, Branch Stuttgart // Industy: Banking sector // Project duration: 1 week // Employee as technician in a Rollout. Changing of workstations from Windows XP to Windows 7 by new installation, transfer of personal data by backup from Windows XP machines and re-backup on the newly installed machines.

September - October 2014

Unilever Productions GmbH, Heilbronn

Back Office Engineer

Client: Unilever Productions GmbH, Heilbronn // Industry: Food production // Project duration: 1 month // Employee as Back Office Engineer an a hardware refresh rollout with migration of user data from old devices (laptops, desktops) with Windows XP/7 to new devices with Windows 7 Enterprise. Migration of the user data with Windows Easy Transfer and scripts. Configuration of Microsoft Bitlocker, VPN- and backup software and Microsoft Office 2007. Release of new devices to the users.

March - May 2014

ico, Dell, Acer, HP, SinCorNet, simac

IT Service Engineer

Clients: ico, Dell, Acer, HP, SinCorNet, simac, Imtech, NCR // Industry: Several // IT Service Engineer for an IT service provider from Baden-Württemberg in order of well-known PC and server manufacturers, producers of EC-pay machines, a customer in the catering business and a clothing chain. Activities: Customer call for appointment, pick the replacement hardware at UPS Logistics, drive to the customer, replacement of defective parts or repairs, such as Motherboard or hard disk replacement, check network cabling, consultation with the disposition, returning the old hardware. Completion of the supply cooperation through me because of a lack of orders at the service provider.

January - February 2014

Ministry of rural development and consumer protection, Stuttgart

Hardware Rollout Technician

Client: Ministry of rural development and consumer protection, Stuttgart // Industry: Regional government authority // Project duration: 1 month // Employee as a technician in a hardware rollout at two locations in Stuttgart. Preparation, disassembly and assembly of desktop PCs, laptops, and monitors at the workplace of the user, including migration to Windows 7, sorting and packing the equipment.

July - October 2013

R+V Versicherung AG, Wiesbaden

Rollout Technician

Client: R+V Versicherung AG, Wiesbaden // Industry: Insurance company // Collaboration as technician in a rollout project for the field staff of the R+V insurance company in Stuttgart, Freiburg, Saarbrücken, Ravensburg, Augsburg. Acceptance of old notebooks and accessories, migration of user data with Windows Easy Transfer and scripts, hardware and software configuration of Microsoft Outlook and industry software, hand out of new units in offices, migration at the workplace of the end user, at some branches user help desk support for further questions.

September - November 2012

dm-drogerie markt GmbH + Co. KG, Karlsruhe

IT Service Technician

Client: dm-drogerie markt GmbH + Co. KG, Karlsruhe // Industry: Drugstore enterprise // Project work as an IT service technician for 15 drugstores throughout Baden-Württemberg. Activities: Independent start- up of markets, firmware updates and hardware changes for HP banner printers, photo printers and SB photo stations, installation of HP photo software and central order software. Work with detailed checklist and function tests.

March - June 2010

Makro-Medien-Dienst GmbH

Employee in the IT Department

Employee in the IT department. Activities: Support of IT management, user support for about 60 colleagues with User Help Desk (UHD) or on-site support. Software updates, minor hardware repairs, network and printer maintenance, Outlook support, and partly activities in other branches. Industry: Direct marketing and advertising.

Education

2007 - 2010

Hochschule Esslingen

Communication Technology (Computer Science)

Study of Information Technology, specialized 'Communication Technology'. Without final degree.

2004 - 2007

Alfons Greiwing GmbH
UBA EDV GmbH

Information Technology Officer (IHK)

Information Technology Officer (IHK), incl. specialized university-level grade. Degree: Fachhochschulreife, IHK final examination.

my services

IT Consultant

Help with all questions and problem solving, remotely and onsite. Manufacturer independent purchase advice and sourcing. Hardware installation and repair. Build induvidual desktop PCs. Install, configure, reinstall software. Set up all peripherals. Rock-solid and ultra fast lease return Dell desktops PCs. Windows 7/10 cleaning, limiting data trash of Windows. Manage privacy settings, optimize Windows-UX. Plan and administrate networks. Set up internet connection and e-mail accounts. Photo editing, batch processing. Mobile and telecom contract consulting.

IT security for SoHo & SMB

Data recovery. Subnetting and VLAN. Establish a MAC filter. Protection against malware and blackmail trojans. Set up your private VPN server.

Web Development

Create your blog or website (Wordpress). Search engine optimization (SEO). Create an awesome look on any device (desktop, tablet, smartphone). I will find the best webhosting company or I'll do all the work for you out of the box.

Virtual Assistant

Sort, answer and filter your emails. Put together PDFs and presentations. Make offers to prospects and clients. Manage your schedule.

Travel Agent

Travel and flight hacker. Plan your route. Find the best prices, even for your complex routes. Book flights and accomodations. Remember you of important tasks.

Writer and Blogger

Write blog posts, news articles. Write on social and technical topics. Monetarize your blog/website.

Social Media Management

Manage social media accounts (Instagr., facebook, Twitter). Keep contact to your prospectives and clients. Let your facebook group become a lively place. Existing experience with Buffer.

Manage your ebay sales

Handle sales and customer complaints. Prepare shipping. Reduce customer complaints. Experience on ebay since 1999.

Media Editor

Cut podcasts or videos and upload them to Youtube, iTunes, Soundcloud. Tagging and describing them perfectly.

References

portfolio

Prices

On Site Support
40
per hour
  • On Site Support
  • Phone Support
  • incl. consulting
  • applicable:
    EU and Switzerland
  • Languages: German, English
Remotely/Virtual Assistant
33
per hour
  • Remote Work
  • Phone Support
  • incl. consulting
  • applicable:
    worldwide
  • Languages: German, English
  • Secure Communication:
    PGP, Telegram, Threema
Website
500
by project
from 500 to 9.000 €
  • Wordpress based
  • max. 5 pages
  • Contact Form
  • Map
  • Contents delivered by you
  • Secure Communication:
    PGP, Telegram, Threema

hobbies

  • (Trail) Running
  • Mountainbike
  • Hiking
  • Travel